·
Generally in DOP for POSB customer we
have started issuing the ATM cards.
·
Insant cards will be supplied by CPC
Bangalare to the repective post office then the respective post office
can be issued directly using the menu CCMM process.In order to know the step by
step procedure to issue ATM cards in DOP Finacle users can
·
Personalized cards will be requested
at the Post office level using the menu CCMM in the counter PA and verify. Then
the Personalized ATM card will be despatched to the address of the customer
hence make sure address details are correct in CMRC with in 10 days from the
request.
·
There are some norms in DOP to issue
we have to follow the following requirements before requesting for an ATM card
in DOP Finacle they are liested below.
1.
Minimum balance in the POSB account
should be Rs 50/-.
2.
Name of the customer should be
maximum of 21 charecters and there should not be any special charecters hence
check thoroughly in CMRC menu.If it wrong modify the name of the customer in
CMRC and HAALM menus at CIF and Account level respectively.
3.
CIF id should be updated with latest
address in CMRC and verify the same.
Scenario
:-
·
Now if the customer approached
the post office that he/she lost ATM card number and requesting for blocking
the ATM card then we have to follow the below mentioned step by step procedure
in DOP Finacle.
Step
by Step Procedure to request new PIN number
·
Generally for all the ATM related
modifications we use the menu CCMM in DOP Finacle
·
Invoke the menu CCMM in the counter
PA login then the system will show the below screen as shown
·
In the next screen enter the
following details
1.
select the function as
"MODIFY"
2.
Enter the CIF id of the customer in
the column CIF ID _____________________
3.
Enter the ATM card number in the
field Card Number ___________ as shown in the below figure
·
Then click on GO then the
system will show the customer details as mentioned in the below screen shot
·
From the above screen shot it
is clear system is showing all the details such as Account number, name of the
customer,kit number,card number,card type and status of the card.
·
Then click on the field action
then the system will show the list of options available as shown in the
below screen
·
From the above list select the
Action field as "Hot Listing " from the list of options shown in the
above screen shot.
·
Then finally submit then the system
will display the message customer records modified successfully. Hence counter
PA work will be completed
·
Finally we have to verify in the
supervisor login using the menu CCMM.
Some of the important clarifications regarding POSB
ATM cards in DOP :-
·
POSB cards should not be issued to
Illiterate customers as per the instuctions of Directorate in DOP Finacle.
·
Multiple cards should not be issued to
multiple accounts of same customer i..e, same card should be linked to multiple
accounts. This scenario will aride when a pensioner having pension account and
general account then we have to issue only one ATM card for both the accounts
using the Action as "LINK" in CCMM.
·
Multiple cards can be issued for Joint
B customer for suppose if the account is having 2 customers with 2 different
CIF ids then we can issue 2 cards using the menu CCMM for 2 CIF ids in DOP
Finacle.
·
For joint A accounts ATM cannot be
issued in DOP Finacle.
·
For minor accounts i..e, self operated
accounts we can issue ATM cards.